I got this information from a post to PUBYAC, and thought it would be helpful for all of you out there in library land.
The Crisis Text Line is the nation’s first free, 24/7 text line for people in crisis. People, nationwide, can text 741741 to be connected with a trained Crisis Counselor. Nancy Lublin’s (Founder + CEO) TED talk does a great job of explaining the concept behind it.
What happens when you text the Crisis Text Line?
Crisis Text Line: First, you’re in crisis. That doesn’t just mean suicide: it’s any painful emotion that’s getting in your way, for which you need support.
Next, you text us at 741741. Your opening message can say anything: “Hello,” “Start,” or a description of what you’re feeling.
The first responses are automated. They tell you that you’re being connected with a Crisis Counselor, and invite you to share a bit more.
When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and ask you to share at your own pace.
You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to.
The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening.
-Our service is completely free, but messaging rates apply if you’re NOT on Verizon, Sprint, AT&T, or T-Mobile.
-About 90% of the time, it takes less than five minutes to connect you with a Crisis Counselor. It may take longer during busy times.